Q: Is it possible to add additional guests beyond the posted occupancy limit?
The short answer is no. We may allow one additional child (please inquire) but do not allow additional adults. This rule is for the comfort of our guests and is based on the physical limitations of the cottage.
Our cottages are organized with a group of 4 adults and 2-3 kids. Seating areas, dining, beds and the hot tub are set up with this number in mind. 6 adults will be comfortable at the cottages. The cottages operate on a septic sewage system which is also designed for this number of people, more will overload the system. For large groups we recommend renting two of our cottages so everyone has space to enjoy their vacation.
Q: Is it possible to rent for less than three nights at a lower rate?
In the low season a two night stay is sometimes possible if the booking is midweek, send us an email and inquire. Two night bookings are also possible if there is a two night hole in the calendar where three nights is not possible. Even if you are only staying two nights, a three night booking has the advantage of allowing you to check-out at your leisure any time on the third day at the cottage as opposed to needing to check-out by 11am.
Q: Why do you charge "extra" for the hot tub, cleaning and linens and what is included for those fees?
To keep our rental rates as low as possible, renters chose a la carte what they want to include with their rental. We have found that not all our guests want to use the hot tub (crazy, I know) and many want the option to save money by bringing their own linens and clean themselves at check-out.
The cleaning service includes basic cleaning of the cottage (vacuuming, mopping, cleaning bathrooms, windows, etc.). You are required to leave the kitchen clean with all pots, dishes and utensils clean and put away. You are still required to take place your garbage in the bin at the end of the driveway.
Linen Service ($35 per room)
The linen service includes full bedding for one room and towels for two people. Linen and towels can be arranged for multiple rooms.
Hot Tub ($100)
We charge $100 regardless of rental duration for renters to use the hot tub to cover heating, maintenance, cleaning and depreciation. We do not charge a higher hot tub fee for week-long rentals as these typically occur in the summer when heating costs are lower.
Q: How do payments work?
We collect 50% of the reservation total at the time of booking. This is a deposit to secure your reservation and the remainder is due 30 days before your rental.
If the booking is less than 30 days away, we collect the full amount at booking.
We typically accept payment via electronic money transfer (e-transfer). Alternatively, payment may be made by credit card.
As opposed to adding a booking fee to all bookings, we give renters the option of avoiding this fee and paying by e-transfer. We charge a 4.0% service fee for credit card payments (the rate we are charged by Stripe to process the payment).
The security deposit will be returned via the same method you made payment. The credit card fee is not applied to the security deposit.
E-Transfer payments can only be made from a Canadian bank account. International renters will have to make payment via credit card.
If you are paying by e-transfer, check the "Still Deciding" box at the top of the Credit Card Payment section and send your booking request as an inquiry. Once your booking is confirmed we will contact you with e-transfer instructions.
Q: What if I need to cancel my reservation?
If you need to cancel your reservation we will make the period you reserved available again on the website. Payments for optional services, such as the hot tub or linens are refunded immediately, as is the security deposit if it was paid. If the period re-books you will receive a refund of the rental fee less a $50 admin fee and less credit card fees paid to date. Credit card fees are not refunded as those fees are not refunded by Stripe when we process a credit card refund.
COVID-19 Extenuating Circumstances
If government restrictions due to COVID-19 preclude the booking from proceeding, the cancellation fee will be waived and the Vacationer will be issued a credit in the amount of all payments received to date, valid for use within 24 months from the start of the rental period. Valid government restrictions include, but are not necessarily limited to, border or transportation restrictions precluding travel to the cottage by all guests on the booking form or the prohibition of short-term rentals by the Municipality of the North Bruce Peninsula, the Province of Ontario or the Government of Canada.
Q: I'm a returning renter, how do I get the 5% discount on the rental rates?
Welcome back! Send us a reservation request and check the "Still Deciding" box. Let us know that you are a returning renter and we will adjust the rental rate and send a revised invoice to you. After you have stayed at any of our cottages, the returning renter discount applies to bookings at all our cottages.
Q: I see pets are allowed at the Tobermory Cottage property. Are there any limitations or stipulations?
Pets are allowed only at the Tobermory Cottage property and are not allowed at the Orchid Trail or Cedar Shoals properties. All pets must be pre-approved at the time of making the booking request. We only allow mature, house trained dogs and small animals that will remain in their cage during the rental. We do not allow cats. When outside, pets must be on a leash at all times. Pets left unsupervised in the cottage must be housed in a crate.
Q: I feel a little uneasy renting online...
No question, this is a transaction of mutual trust. We can understand that you might feel uneasy renting a cottage you have never seen from someone you have never met. You can image how we feel reciprocating payment with access to one of our beloved family cottages.
We have been renting cottages in Tobermory for over 8 years. Our CanadaStays listing indicates the period we have listed with them. They monitor owners closely, the value of their site depends on happy renters. Our business is built around return renters. We want to develop a pool of renters we know and can trust. For this reason we offer returning renters a discount of 5% off the rental fee.
For added security, you can also book the cottages via our AirBnB listing but it will cost more as they charge a booking fee which we don't charge.
Feel free to give us a call to discuss the cottages if you still have reservations regarding the booking process, 226-339-6932.